For the purposes of the data processing and control, the relevant legal entity is droppointgaming.com. Our contact email address for any communications regarding your personal data is firstname.lastname@example.org.
If you are a resident of the European Union, you are protected by, and enjoy additional, rights under the European Union’s General Data Protection Regulation 2016/679, also known as GDPR.
What data do we collect?
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.We collect non-personally identifying information to better understand how our visitors use our Site. The information collected will also help us troubleshoot problems, analyse our resources and improve our services and/or products. There is nothing in that kind of information that could enable anyone to identify who you are.
We also collect potentially personal information including:
Your contact information including your home & email address
Your demographic information including preferences and interests
Other information relevant to customer surveys and/or offers
Internet Protocol(IP”) addresses
Cookies. For the complete list of cookies we collect see the List of cookies we collect section.
How do we collect personal data?
We collect personal information in a number of ways, including:
When you or a third-party contact us independently of our Site, such as by email, phone or in person
When you visit and interact with our Site and related software (including any mobile applications)
When you engage in transactions with us
When you sign up for an Account with Droppointgaming.com or become a part of the Droppointgaming.com affiliate programme
Through cookies and other technologies that allow us to give you a better experience on our Site
When you contact us via our Site or sign up for our newsletter/mailing list
We will not sell, distribute or lend access to your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you have given us permission for this to happen.
If you have previously given us permission to use your personal information for direct marketing purposes, you may change your mind at any time by writing to us at email@example.com.
You consent to us posting and using any photographs, content and/or personal information you might upload on our Site or have otherwise provided consent to publish on our Site, blog, in our marketing material or social media channels, which we may use in order to provide information on our services and/or products, the marketing of our services and/or products or for the purpose of our functions and/or activities.
To carry out our obligations and to provide you with agreed services and/or products
To establish, maintain and administer your Account
To send you service and/or product or promotional communications and marketing material that is relevant to you to promote and market our services and/or products and our Site and those of third parties (including any social media pages maintained or operated by us such as Facebook, Instagram, Snapchat, Twitter, YouTube)
To notify you about changes to our services and/or products
Quality assurance and training
Improving our products and services, including site customisation
To verify your identity or location, and make security checks, in relation to a purchase
To access third-party development platforms or add-on keys
Market research and analysis
To promote and market our services and/or products (including via any social media pages maintained, or operated, by us such as Facebook, Instagram, Snapchat, Twitter, YouTube, Reddit & Twitch)
Internal record-keeping to facilitate any other Purpose
Disclosure of your personal information
We may disclose your personal information to other entities or individuals for the Purposes including but not limited to:
Our employees, trusted third parties and other people we work with to provide services and/or products to you
Third party service providers for the purpose of enabling them to provide a service such as (but not limited to) IT service providers, data storage, web-hosting and server providers, debt collectors, payment processing and insurers
Any third-party partners or entities with whom we have a commercial relationship
Any related entity of ours
Prospective sellers or buyers of our business or assets
Any applicable or relevant regulator or third party for the purpose of legislative or contractual compliance and/or reporting or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, those of third parties or the public at large
Other entities or individuals, provided you have given your consent
Accessing your personal data
To the extent required by law, you may review, edit, correct or delete any personal information you submit to us.
On request we will, as soon as reasonably possible, provide you with:
Personal data about you that is in our possession or under our control
Information about the ways in which the personal data referred to in paragraph above (Disclosure of your personal information) has been or may have been used or disclosed by us during the year preceding the date of the request
If you are subject to protection under EU law (including all residents in the EU), you may be entitled to further rights.
We reserve the right not to provide you with your personal data or other related information if providing it could reasonably be expected to:
Threaten the safety or physical or mental health of another individual
Cause immediate or grave harm to your safety, physical or mental health
Reveal personal data about another individual
Reveal the identity of an individual who has provided personal data about another individual and the individual providing the personal data does not consent to the disclosure of his identity
Be contrary to the national interest
If you wish to access the personal information we hold about you, you should contact us on data@ droppointgaming.com, as described above, and we will respond to your request within a reasonable period after the request is made. If we deny you access, we will provide our reason for doing so at the time of your request. While we do not charge a fee for a request for accessing your personal information, we may charge a reasonable fee (which will be notified to you once you make a request) for time and cost in the following circumstances:
If an extended amount of time is required to collate and prepare material for you
If you wish to have your files photocopied for you
Correcting and updating your personal information
Please contact us on firstname.lastname@example.org as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly.
We will process any requested changes as soon as practicable and send the corrected personal data to every other organisation to which the personal data was disclosed, during the year preceding the date of the correction, unless that other organisation no longer needs the corrected personal data for any legal or business purpose or you otherwise agree that we do not need to resend the corrected information to any other organisation.
Retention of personal data
We will use all reasonable endeavours to cease to retain documents containing personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the Purpose for which that personal data was collected is no longer being served by retention of the personal data, or retention is no longer necessary for legal or business purposes.
Transfer of data
We take reasonable steps to ensure that your personal information is treated securely and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In order to minimise the likelihood of security breaches, we do not publicly disclose the nature of such security measures.
Although we aim to create a safe, secure environment by trying to limit access to the Site to legitimate users, we cannot guarantee that unauthorised parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorised access to your personal information.
Please contact us on email@example.com immediately if you become aware of any unauthorised use of your Account by anyone else or any other breach of security.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You should note that this may prevent you from taking full advantage of the Site and its associated services.
We do or may use the following cookies:
Strictly necessary cookies.These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Klarna Privacy Statement
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Use of personal information for direct marketing
From time to time, we may use the personal information we collect from you to identify particular services and/or products that we believe may be of interest to you. We may then contact you to let you know about these services and/or products, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with us and our services and/or products.
Direct marketing from us generally takes the form of an electronic marketing email. Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or deemed consent. Every directly addressed marketing contact sent or made by us will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Contact us on firstname.lastname@example.org to make a request.
Links to third party websites
ALTERNATIVE CLAUSES/ADDITIONAL CLAUSES
1. More detailed background on data collection
Information we collect, and how we do it
You may refuse to provide us with personal information, and you may object to our collection of information; however, this may impact your ability to use or benefit from our Site, platforms, apps, products, and/or services, and our ability to provide you with support or assistance.
Information you provide, content you create, and files you upload
When you create an Account on our Site and other affiliated platforms, including any mobile applications, you provide us with personal information that includes your name, email address, phone number, and a password.
Even if you do not create an Account, you may opt to provide us with personal information for specific purposes. For instance, you may provide us with an email address to receive marketing material or updates about our services or a phone number so that we may call you back about a customer inquiry.
We also collect content that you create, upload, or receive from others when using our Site and other platforms. This includes comments as well as orders, invoices, sites and documents you generate.
Information we collect about your browser and devices
While you use our Site and other platforms, we collect general information of the sort that web browsers, servers and network operators typically make available, such as unique identifiers (e.g. persistent cookies, MAC addresses, device IDs, IMEI numbers), browser type and settings, location data, device type and settings, operating system, IP address, mobile network information including operator name and phone number and application version number, language preferences, crash reports, system activity, and the date, time and referral URL of each visitor request. This information helps us to troubleshoot problems, understand how visitors use our Site, allocate and balance resources, and improve our products and services.
Information we collect about how you use our Site and services
As you use our Site and services, we collect information about how you interact with our platform and how you use our services, such as the links that you click, content that you view, terms, products, and services that you search for, products that you buy, people you communicate, or share information, with, and how you interact with advertisements.
We collect information about your activity to understand how you use and interact with our Site, other platforms, our products and services. This helps us understand customer preferences, optimise our Site and other platforms, allocate and balance resources, and improve our products and services.
How we use the information we collect
Carry out our obligations and to provide you with agreed products and services
Establish, maintain and administer your Account (including the facilitation of payments)
Maintain, troubleshoot, and improve our Site, platforms, apps, products, and services
Develop new products and services
If your preferences permit, to provide you with Recommendations and personalised products and services
Measure performance of our Site, platforms, apps, products, and services
Secure and protect you, us, our Site, platforms, apps, products, and services, and the public
Meeting our legal, regulatory, and tax reporting obligations
Communicate with you about our Site, platforms, apps, products, and services—such as to notify of changes and updates, alert you to data or security breaches, and to provide you with customer support
With your explicit consent, create or distribute promotional and marketing material that is relevant to you
For quality assurance and training purposes
In the case of non-personally identifiable information only—or personal information only with your explicit consentpromote and market ourselves, our products and services, and our Site (including any social media pages maintained or operated by us such as Facebook, Instagram, Snapchat, Twitter, YouTube etc
2.More detail on sharing personal data
When we share your personal information with others
Personal information we collect stays within our corporate group, other than in the following circumstances:
When you give us explicit consent to share your personal data
When we share it with our affiliates, partners, and other trusted organisations we work with to provide products and services to you
When we share it with trusted external service providers and data processors such as data centres, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, debt collectors, accountants and insurers
When we share it with prospective sellers or buyers of our business or assets
When we share it with regulators and other relevant parties for the purpose of legal or contractual compliance, reporting purposes, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the rights of third parties or the public at large
3.Further background on users’ rights
Your data rights
Right of access
You may access and review any personal information we hold about you. On your specific request we will be able to, as soon as reasonably possible, provide you with some or all of (as requested) the following information, where available:
Personal data about you that is in our possession or under our control and the source of such data
The ways in which your personal data has been or may have been used or processed by us, including the logic behind any automated decisions (if applicable), during the two years preceding the date of the request
The ways in which your personal data has been or may have been disclosed by us, and information on to whom, or to which categories of recipients such data has been disclosed, during the two years preceding the date of the request
How long we expect to hold on to your data, or if specific information is not available, the criteria we use to determine such a time period
The purpose of any use, processing, or disclosure
However, we reserve the right not to provide you with your personal data, or other related information, if providing it could reasonably be expected to:
Threaten the safety, or physical or mental health, of another individual
Cause immediate or grave harm to your safety, physical or mental health
Reveal personal data about another individual
Reveal the identity of an individual who has provided personal data about another individual and the individual providing the personal and does not consent to the disclosure of his identity
Affect the prevention, investigation, detection, and prosecution of criminal offences, or of breaches of ethics for regulated professions
Be contrary to national and public security, defence needs, or the national interest (including important economic, financial, monetary, budgetary and taxation matters)
If you wish to exercise your right of access, you should contact us at email@example.com and we will respond to your request within a reasonable period after the request is made. We aim to process all requests within a month for simple requests, however complex and/or voluminous requests may take up to three months to process. If we deny you access, we will provide our reason for doing so at the time of your request.
We do not typically charge a fee for reasonable requests for access to your personal information. However, we may charge a reasonable fee, which will be notified to you before we move forward with the request, for the time and cost in the following circumstances:
If an extended amount of time is required to collate and prepare material for you
If you wish to receive and we are able to provide hard copies or physical media (i.e. CDs, USB drives or other storage media)
Right to rectification and erasure
Please contact us at firstname.lastname@example.org, as soon as possible, if there are any changes to your personal information or if you believe the personal information we hold about you: is not accurate, complete or up-to-date; is no longer necessary for the purpose for which it was collected or processed lacks a valid legal ground for processing, so that we can update your file accordingly. Depending on the circumstance, we may change, erase, or block from use any inaccurate, incomplete, or outdated information. We may require documentary proof or evidence for certain requests. We will process any legitimate requests to correct inaccurate data as soon as practicable, and incomplete data within a reasonable time frame, and send the updated personal data to other organisations to which the data was disclosed during the year preceding the date of the correction, unless: it is impossible; involves disproportionate effort; the other organisations no longer require the corrected personal data for any legal or business purpose; or you otherwise agree that we do not need to resend the corrected information to any other organisation.
Right to object to the collection of personal data due to your personal situation
You may object to collection of specific personal data on limited grounds due to your personal situation. Please contact us at email@example.com if you wish to make such a request, along with details of your personal situation and your reasons for objection. We will respond to all requests within a reasonable time frame. If we disallow your objection, we will inform you of our reasons for doing so.
4.Social Media Plug-ins and Browser Extensions
We may use social plugins on our Site, for instance, plugins of the social networks such as Facebook, Twitter, Google+, Pinterest and Tumblr, and may feature icons. In addition, we may also offer the use of a browser extension that provides users with updated pricing and stock availability on our Site and third party websites.
WHAT CHOICES DO I HAVE?
Change Your Account Settings. You may add or update information or change your Account privacy settings which limits the other users who can see the information in your user profile and/or what information in your user profile is visible to others. The information you can view, update, or delete may change as the Site changes.
Cookies. You can usually instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from our Site that you visit. If you do not accept cookies, you may not be able to use all portions of the Site or all functionality of the Site.
Email or Postal Mail. If you do not want to receive email or other mail from us, please indicate your preference by changing your Account settings, contacting us at firstname.lastname@example.org, or by clicking the “unsubscribe” link in an email we send to you.
Deactivating Your Account. You can always choose not to disclose information to us or delete information, but keep in mind some information may be needed to register with us or to take advantage of some of our special features. You may request deactivation of your Account by contacting us at email@example.com.
De-Linking Account. You may de-link your Account from an account on another service such as a social media account in your Account setting. However, in order to de-link it completely, you may also have to adjust your account settings with the third-party application. For example, if you want to de-link your Facebook account with Droppointgaming.com, you must de-link your accounts in both your Droppointgaming.com account settings and in your Facebook application settings.
Geo-Location. If you access our Site through the most recent iOS-based mobile application (available to users for download in the United States), you may adjust the settings on your mobile device to allow or prevent the sharing of your geo-location information. Please note that if you disable the sharing of your location information, you may be unable to access some features or certain products on the Site.
Push Notifications. You may adjust the “Settings” on your mobile device to disable push notifications for any of our mobile applications for which you would like to stop receiving such notifications.